Support Center

File a Claims Request

If your DHL Express shipment arrived damaged, is missing contents, or has been lost in transit, you may be entitled to compensation. Complete the form below and our claims team will investigate within 10 to 14 business days.

What Can Be Claimed

Physical damage to shipment contents
Loss of entire shipment
Missing items from a delivered package
Significant delay causing verifiable loss
Damage to packaging with intact contents

Filing Deadlines

Damage: Within 14 days of delivery
Loss: Within 30 days of expected delivery date
Delay: Within 21 days of actual delivery

Before You Submit

Retain all original packaging
Take photographs of damage
Keep the original invoice for goods
Do not dispose of any items

Processing Timeline

Submission confirmed

Immediately

Initial review

1-3 business days

Investigation

5-10 business days

Resolution issued

10-14 business days

Payment (if approved)

+5 business days

Claims Submission Form

All fields marked with * are required

Shipment Details

Tracking Number *

Claim Type *

Date of Shipment *

Date Issue Discovered *

Declared Value at Shipment (USD) *

Claim Amount Requested (USD) *

Claimant Information

Full Name *

Email Address *

Phone Number

Your Role *

Incident Description

Describe what happened *

Contents Description *

Upload Supporting Documents

Drag files here or click to upload

Accepts: JPG, PNG, PDF (max 10MB each) - Photographs of damage, commercial invoice, packing list

I confirm that the information provided is accurate and complete to the best of my knowledge. I understand that submitting a fraudulent claim may result in legal action. I agree to DHL's Terms and Conditions and Privacy Policy.

After submission you will receive a claim reference number by email within 30 minutes. Keep this number for all future correspondence.